Trust ID badges replacing printer fobs from 21 February 2021

From Sunday 21 February 2021, printer fobs will no longer be required to collect documents from network printers (pull printing) across the Trust – just tap your Trust staff ID badge on a printer instead.
All existing staff ID badges will automatically be mapped to your computer username to allow you to retrieve documents from networked printers using your ID badge from 21 February but please continue to use your printer fob up until this date.

No changes will be made to the way in which you send documents to print – this process will remain the same, as will all other aspects of printing. This change only affects networked printers (those that currently require the use of a printer fob).

This change is part of the Trust’s IT Infrastructure Upgrade Programme – changing printing supplier from Safecom to UniPrint – making it easier and safer for all staff to retrieve printed documents.

Printing User Guide – Changeover to UniPrint using staff ID badges

 

FAQs

Please view FAQs below and refer to the user guide at the foot of the page for further details:

Q: Will my printer fob continue to work from 21 February?

A: No – printer fobs will not work from Sunday 21 February.

Q: Will I need to remove my printer fob if it is attached to the back of my Trust ID badge?

A: No – it can be left attached as it will not interfere with the printer reading your ID badge.

Q: Do I need to take any action to enable my Trust ID badge to work on networked printers from 21 February 2021?

A: No, you should not have to take any action as existing staff ID badges will automatically be mapped to Trust computer usernames and passwords to enable them to work on networked printers from 21 February. If however you tap your ID badge on the printer and it prompts you to enter a username and password, please enter your Trust computer username and password to enable printer mapping to your ID badge – your ID badge should then work each time you tap it to retrieve documents from any networked printers thereafter.

Q: Will new starters to the Trust need to take any action to enable their Trust ID badges to work on networked printers?

A: Yes – anyone who joins the Trust from 21 February 2021 will need to tap their staff ID badge on a networked printer and then enter their Trust computer username and password to enable printer mapping to their ID badge. This only needs to be done once and they shouldn’t be prompted to do this again each time they tap their ID badge on any networked printers.

Q: How do we collect print-outs if we log into a computer with generic department log in details?

A: If you use a generic username and password to log into specific computers within your department, when you send documents to print from these computers please press the ‘Sign in’ button on the printer screen and then type in the generic username and password to collect your print-outs (rather than scanning an ID badge as badges are person-specific).

Q: Will I be able to delegate printing to other members of staff?

A: Yes. When you send a document to print you can select the ‘Delegate VPQ’ printer option on the computer, which will allow you to search and select staff members to delegate the print job to. These staff can then retrieve the documents from networked printers on your behalf using their Trust staff ID badge.

See user guide above for further details about delegated printing.

Q: Will there be any downtime of networked printers for this change to take effect?

A: Yes, there will be a Trust-wide downtime of networked printers across the Trust during the early hours of Sunday 21 February to allow this change to take effect. The downtime will last between 40 minutes and two hours for critical areas (ED, wards, critical care areas, operations centre) and up to 5 hours for all other areas. If urgent documents need to be printed during the downtime, please log in to your area’s BCA PC/computer and print to the BCA printer. Full details about the downtime will be communicated in the CUH Bulletin during the week of 15 February.

Q: If I have misplaced my Trust ID badge or left it at home can I still retrieve documents from networked printers?

A: Staff should wear ID badges at all times when working on-site – please ensure lost ID badges are reported to the Access Office and that you arrange collection of a new one immediately. All staff will be able to log into any networked printer by typing in their Trust computer username and password on the printer itself, but tapping an ID badge makes it a lot easier and quicker to retrieve documents.

Q: Will replacement staff ID badges be automatically programmed to networked printers?

A: No. If you are issued with a new ID badge after 21 February 2021 you will be prompted to manually enter your computer username and password when you tap your new badge on a networked printer. This will enable the printer mapping to your ID badge – your ID badge should then work each time you tap it to retrieve documents from any networked printers thereafter.

Q: Will this change affect how I send documents to print?

A: No. Please continue to print documents in the same way as you do now. From 21 February 2021 you may however notice on your computer screen that it displays ‘UniPrint Pull Print’ instead of ‘Safecom Pull Print’ – this reflects the change in printer supplier. All networked printers will continue to be managed by Novosco so if you experience any difficulties please contact the IT Service Desk on x257257 (externally 01223 257257) or via the IT Service Portal.

Q: Will this change affect any other types of printing?

A: No – this change is specific to networked printers only i.e. those that currently require the use of printer fob. It will not affect how wristband labels are printed, pull printing in Epic or any other types of printing – processes for these will all remain the same.

Q: Will I still be able to use the copy /scan & email options on multi-function networked printers?

A: Yes – this change will not affect any existing functionality of networked printers or how you send documents to print. Other than using your Trust ID badge instead of a printer fob, all other printer processes will remain the same.

Q: Can extra security be added to a document when sending it to print?

A: Yes. When you send a document to print, click on the ‘SecurePrint’ tab within ‘Printing Preferences’ on your computer, then enter a password of your choice in the relevant fields. When you tap your Trust ID badge on a networked printer you will then be prompted to enter the SecurePrint password that you set up on the computer.

Q: How long will I have to retrieve my documents from networked printers after sending them to print?

A: Documents sent to networked printers (UniPrint Pull Printing) will be stored for 3 days. If you try to retrieve the documents from networked printers after this time they will not appear as the collection time will have expired. You will need to resend the documents for printing.

Q: What should I do if I experience any difficulties using my Trust ID badge?

A: If when tapping your ID badge on a networked printer you are prompted to enter a username and password, please enter your Trust computer username and password. This should allow you to retrieve your documents and your ID badge should then work as expected each time you then tap it on a networked printer (you shouldn’t be prompted to type in your details again). If having tried this you are still experiencing issues, or you have any other difficulties, please contact the IT Service Desk on x257257 (externally 01223 257257) or via the IT Service Portal.