On-site food provision

Out of hours

To support staff working during the night, in addition to the options available from the core Costa offer, staff can purchase a hot cooked meal through the Costa outlet overnight from 19:00 onwards. Please ask at the counter for the daily menu. This service is not available for patients or visitors.

There are also vending machines in the food court, which are supported by M&S, with access to prepacked meals at any time.

General information

Please note the following opening times for shops and food outlets in the concourse:

M&S – 06:30 – 20:00 Monday to Friday and 07:00 – 18:00 Saturday and Sunday
Spice of Life –  08:00 – 15:00 Monday to Friday
Costa coffee shop – Open 24 hrs
Costa pod – Open 7:30 to 14:00 Monday to Friday
Coffee Lab – Open 08:00-15:30 Monday to Friday

Sta’s at the Frank Lee
Monday – 07:00-14:00
Tuesday – 07:00-14:00
Wednesday 07:00-14:00 & 17:00-20:00
Thursday 07:00-14:00 & 17:00-20:00
Friday 07:00-14:00 & 17:00-20:00
Saturday 08:00-12:00
Closed Sunday

Amigo Express (concourse) – 09:00-15:00 Monday to Friday
Amigo Express (outpatients) – currently closed
Burger King – 10:00-18:00 Monday to Friday
Bodyshop – open – check store for detail
Stock Shop – open – check store for details
Hairdressers – open – check store for details

All outlets are now only accepting card payments.

Patient missed meals

  • From 07:00 to 19:30 patient missed meals are ordered and collected from the patient catering team on level 1.
  • From 19:30 to 07:00 patient missed meals are ordered via ext 246216 and are to be collected from the Costa outlet within 15 minutes of ordering.

Food provision for staff

With the changes we are seeing across the organisation we would like to confirm the arrangements in place to support our staff working in the red and green wards.

Provision for staff working in red areas is as follows:

  • Sandwiches are provided directly to red wards/areas for lunch and supper in addition to any patient meals.
  • Staff are welcome to access any remaining hot and chilled food items from the patient catering trolley after the patient meal service has concluded.  Please ensure staff are only served once the meal service has concluded for all patients.

Green wards
We have now started to provide additional hot food in the patient catering trolleys in the same way as for the red and amber wards, to support staff working on green wards. Meal numbers are again based on known patient and staff numbers to ensure we supply the required amount of additional hot meals, and that food will be available for staff once the patient food service has concluded.

Emergency out of hours requests
Should staff working in the above areas have difficulty leaving their wards to access food, they can contact the shift facilities managers (SFM) via 07548 138636, ext. 216694 or bleep 156-0697, who will try and assist. The SFM have access to a limited number of sandwiches and will do all they can to support additional requests.

Staff Sanctuary

The Staff Sanctuary is open as an area for staff to relax and recharge. Please see Sta’s opening hours above for availability of refreshments.