Telephone maintenance – Thursday 16 June

Please note that essential maintenance is scheduled to be carried out on the telephone network and this will affect you if your Trust direct dial number is within the following number ranges:

  • 01223 217000 – 01223 217999

These are the only numbers that will be impacted.

When is the maintenance taking place?
Thursday 16 June 2022, 10:00-13:00. Note this is ‘in hours’ in order to ensure that the network carriers involved are all aligned.

What is the impact?
Phones within this range may experience an issue for callers dialling in from outside the Trust only. Calls from within the Trust to these numbers will not be affected and dialling out from these extensions internally or externally will not be affected.

What to do if I have a number within this number range?
You can provide an alternative number to essential contacts or advise the caller to call the main Trust number 01223 245151 and when prompted, enter the six digit number that they need to reach.

During the maintenance window callers to 01223 245151 will hear the following message which provides the option to dial the extension they require:

“You’re through to Addenbrooke’s Hospital. We apologise, but we currently have essential maintenance on our telephone lines, could you please re-enter the six digit extension number of the department or person you are calling followed by the # key. Alternatively, please press 1 to speak to the Contact Centre.”


Heat alert for this week – advice and guidance

The Met Office has issued a level 3 heat health alert until 00:00 on Sunday 19 June. Extremely warm temperatures are forecast, which could increase the health risks to our vulnerable patients, so it’s important that teams across our hospitals ensure all areas are fully prepared.

Advice from the DME team
Doctors are encouraged to consider holding nephrotoxic drugs (diuretics, ACE-Is, NSAIDs) in frail older people over this period, to reduce the risk of excess morbidity and mortality associated with these drugs in this group of older people during heat waves.
For further information, please click here.

All Trust areas
Some areas are more vulnerable to overheating than others. For these, it’s especially important to make sure all staff are aware of the steps that must be taken to mitigate the impact of hot weather and ensure the safety of our patients and ourselves.

Please review the hot weather working guidance that has been recently updated and is available on the staff portal and Connect.

All staff should follow this guidance and divisions are encouraged to review business continuity plans where the heat may have an effect.

To prevent overheating, please also:

• Pull down the shades/curtains during the day.
• Keep curtains around patients open.
• Turn off equipment that isn’t being used, such as lights, monitors, etc.
• Dress appropriately for the weather, using professional judgement.

Remember – make sure that you and your patients are drinking plenty of water or diluted fruit juice to prevent dehydration. Excess caffeine and drinks high in sugar should be avoided.


Guidance on wearing facemasks

The routine requirement to wear masks has been removed from across CUH except in specific circumstances which are outlined on the staff portal, and relate to high risk areas and where patients are being treated with respiratory conditions, are immunosuppressed, or exhibit symptoms of Covid-19.

Please note that the list of areas where masks should be worn has been updated. The latest position is provided below.

  • Designated ‘red’ wards – J3
  • Emergency areas – Emergency Department and transport (until patients are triaged, and FFP3 mask should be worn if suspected or confirmed Covid cases)
  • Adult critical care areas ( A2, A3, D3 and D4)
  • Infectious Diseases – N2, D10
  • Respiratory – N3
  • Oncology – C9, D9, C10, E10, L5 Haematology, Cancer Assessment Unit, Haematology Oncology day Unit, Oncology Clinic, Radiotherapy
  • Transplant and dialysis – G5, F5, Dialysis beds on C5
  • Paediatrics – C2, PDU, C3 (respiratory beds)

Facemasks will continue to be available for those staff, visitors and patients who prefer to wear one.


Travel: Rail strikes in June

As some of you will have seen in the media, The National Union of Rail, Maritime and Transport Workers (RMT) has called three 24-hour strikes on 21, 23 and 25 June.

This means that rail services will be disrupted on those days. Whilst we hope for amical resolution to the discussions, we want to plan ahead for any potential impact this might have on our staff and our ability to run our services safely.

If you might be impacted by these strikes please:

  • Speak to your line manager as soon as possible
  • Consider whether you can use alternative means of travel on the affected days
  • Consider adjusting your working pattern on those days; work from home, move your working days, swap shifts

If line managers have any concerns about the impact this will have on services, please raise these with your divisional bronze command as soon as possible.


Celebrating our estates and facilities colleagues

Today, 15 June, is National Healthcare Estates and Facilities Day. It’s an opportunity for us to recognise and celebrate the critical role our capital, estates and facilities management (CEFM) team have here at CUH, and across the NHS.

You can find out more about the team on Connect, and hear from some of our amazing CEFM colleagues who have shared their CUH stories;

Launch of the 2022 Ken Miller Award
We’re using this celebratory day to launch the 2022 Ken Miller Award. Those who have been part of CUH for a number of years will remember that this is awarded to members of the capital, estates and facilities team to recognise their important role in our hospitals. Anyone can nominate – just follow this link to celebrate your CEFM superstar! The closing date is 20 September and winners will be announced in October.


My CUH Story – Long Service Awards – Alison Clark

Today’s Long Service Awards spotlight is being shone on Alison Clark. Alison is the lead nurse for the East of England Paediatric Critical Care Operational Delivery Network (PCC ODN), and works across 17 different Trusts.

This year Alison is celebrating 30 years of service with CUH!

Alison said: “In my 30 years, I have had the privilege to care for many very special patients and families. Our work on ward C3 often involved supporting babies with extremely complex health needs and a number of them were on the ward for many months at a time. I was proud to lead a team of highly skilled and compassionate staff who provided amazing care to these families.”

Read Alison’s story on the CUH website.


Reminder: Changing of computer passwords

In line with the Trust’s new computer password policy, all staff will be prompted to change their computer password to a more complex one at some point over the coming weeks and months.

Your new password needs to:

  • be at least 12 characters long
  • contain at least one upper case (capital) letter
  • contain at least one number (0-9)

This stronger password policy is being implemented across our hospitals to better protect staff and the Trust.

Further guidance is available here: Connect 2 – Password setting guidance.